Help & Support
Need a hand with PawsGo? Start with the quick guides below, or email us and include the email address on your PawsGo account plus a short description of the problem.
Contact PawsGo support
We will use the information you send only to respond to your request and troubleshoot the service.
Common help
- Walks while offline: PawsGo keeps local walk data on the device after you have signed in once. It will try to sync when the connection returns.
- Background GPS: Start a walk first, allow location access, and choose the device option that permits location while the app is not open. Background tracking is used only during an active walk.
- Sync problems: Check your connection, reopen PawsGo, and use Account > Help & Support > Refresh Shared Dogs. Do not repeatedly retry if the service is unavailable.
- Maps: Map tiles require an internet connection and Google Play services on Android. The route can still be recorded locally when the map is unavailable.
- Google sign-in: Sign out of the Google account in the sign-in browser or choose another account from Google's account switcher before trying again.
Account deletion
To delete your PawsGo account, use the in-app option under Account > Help & Support > Delete account, or use the public account deletion page.
Privacy
Read how PawsGo handles account data, dog profiles, walk summaries, location, maps, and deletion in our Privacy Policy.